03 9328 3021

Emergency care

Lort Smith Animal Hospital is open every day of the year from 8:30am until midnight for emergency cases - these do not require an appointment. We have a dedicated team of emergency vets and nurses throughout the day who specifically treat emergency cases. For emergency assistance outside of these hours, please refer to the below list of 24-hour clinics.

Conditions that may be classified as an emergency include when pets have collapsed, or are fitting; are experiencing breathing difficulties; suspected to have been hit by a car; dog attacks; poisonings; open wound from trauma; inability to walk or stand; inability or straining to urinate; or abnormal bleeding.

If it is possible and safe to do so, please try to ring ahead on 03 9328 3021 to let us know you are on your way, or if you are not 100% sure whether it is an emergency. If you are worried, please do not hesitate in bringing your pet in to the hospital, as minutes could mean the difference between a successful or unsuccessful outcome.

For our location click here.

Triage
Our emergency veterinary team will perform a triage once you arrive. This is an initial assessment performed by a veterinary nurse to determine the level of urgency of your pet’s condition. He or she will ask you some questions about your pet’s symptoms and perform vital checks such as gum colour, respiratory rates, body temperature and level of alertness.

Prioritising Cases
As with any emergency department both for animals and humans, once a triage is completed, your pet will be placed on a waiting list determined by priority and urgency. Please be aware that there may be pets arriving after you that will be considered more urgent and therefore will be seen ahead of your pet.

Over busy periods when many other veterinary clinics are closed, such as weekends or on public holidays, the waiting time can be as long as 1-2 hours or sometimes even longer.

In some cases the emergency team may advise that it is a false alarm and all that is needed is a general consultation which can be booked on the same day if available, or an alternate date.

Please understand that the emergency team is not able to treat general, non-urgent consultations as they must prioritise their time to treat emergency cases.

24-hour vet clinics
In case of an emergency, an alternative clinic may be closer to your location: 

Northern Suburbs Animal Emergency Centre
19 Plenty Rd, Bundoora VIC 3083
03 9467 2255

CARE Vet Specialists
5 Hood St, Collingwood VIC 3066
03 9417 6417

Animal Accident & Emergency
72 Hargrave Ave, Essendon Fields VIC 3040
03 9379 0700

Animal Emergency Centre
39 McMahons Road, Frankston VIC 3199
03 9770 5555 

U-Vet
102 Fyans Street, Geelong VIC 3220
03 5222 2139 

Animal Emergency Centre
151/159 Princes Hwy (turn into Wedgewood Rd), Hallam VIC 3803
03 8795 7020

Animal Emergency Centre
248 Wickham Rd, Highett VIC 3190
03 9532 5261 

Advanced Vetcare
26 Robertson St, Kensington VIC 3031
03 9092 0400

Pet Emergency & Specialist Centre
1103 Dandenong Rd, Malvern East VIC 3145
03 9569 3677 

Animal Emergency Centre
37 Blackburn Road, Mount Waverley VIC 3149
03 9803 8122

U-Vet
250 Princes Highway Werribee VIC 3030
03 9731 2000

Lort Smith Contact Details