Coronavirus (COVID-19) update

Lort Smith continues to operate while complying with government direction. Protecting the health and welfare of clients, volunteers, staff and animals remains our top priority.

Conditions continue to change, please check this webpage regularly for up-to-date information.

Face mask – recommended

Wearing a face mask, covering your nose and mouth, is recommended when in the waiting room and consulting room.

Night hours

The hospital is currently closing the emergency service at 8pm every night. Note: closing time may need to vary from time to time due to the unpredictable nature of providing high quality emergency care.

Arrival / waiting area

Clients are asked to present at the reception desk upon arrival and at the conclusion of the visit for payment. Reception will advise you where to wait. This may be outside the building or in your car. A distance of 2m is to be maintained wherever possible.


To allow us to comply with distancing guidelines, only one client is allowed into the consulting room. A distance of 2m is to be maintained at all times.

Telephone and online consultations

Clients can speak with a vet instead of visiting in person. These remote consultations apply where the pet needs a non-urgent recheck for an ongoing condition, or more medication. Call 03 9328 3021 to book this service.


We are offering vaccination-only appointments to help you catch up on overdue vaccinations for your pet. These can be booked online here.

Routine healthcare and elective procedures

Our routine wellness and health care services are slowly returning to normal. We are now able to offer wellness checks and vaccinations as well as a limited number of desexing procedures.

We ask our clients to support us by:

  • only one carer accompanying pets visiting the hospital
  • present at reception upon arrival
  • waiting in your car if requested
  • using hand sanitiser when you enter and leave the premises
  • maintaining a safe distance from other people attending with their animals.

Please do not attend the hospital if:

  • you are experiencing cough, cold, fever or flu like symptoms
  • you have tested positive for COVID-19
  • you have been in contact with a person who has tested positive to COVID-19
  • you have returned from overseas in the last 14 days.

We are working hard to ensure we can continue to provide complete veterinary care.


Lort Smith has plenty of pet food available. Our corporate supporter, Hill’s Pet Nutrition, have confirmed they are not experiencing any shortage of supply.


Requests for prescription medication and food can be made via phone on 03 9287 6449 or by completing an online prescription request form. If you are unable to collect your medication order, we can arrange delivery via post. We continue to take special food orders.


Our Adoption Hub remains open with all visits by appointment only – call 03 9321 7240.

Thank you for your understanding and cooperation.

Pets and coronavirus

Read our handy tips for pet carers.

Factsheet: Preparing our pets for a post COVID-19 world

Related article: No evidence to suggest companion animals can transmit COVID-19 to humans