Coronavirus (COVID-19) update

Lort Smith has implemented steps to protect the health and welfare of clients, volunteers, staff and animals during this unprecedented time. We are continuing to operate while complying with government direction. This includes increasing the level of cleaning across the hospital.

From Monday 30 March Lort Smith will continue to offer emergency, urgent and essential care to animals.

Night hours

Our night hours will change. The hospital will close the emergency service at 10pm each night, to best manage our resources at this time. This change is necessary for us to comply with distancing recommendations and minimising risk to our community.

Telephone and online consultations

We now provide telephone and online consultations. Clients can speak with a vet instead of visiting in person. These remote consultations apply where the pet needs a non-urgent recheck for an ongoing condition, or if the pet is well but needs rechecking or more medication. Call 03 9328 3021 to book this service.

Suspending routine healthcare and elective procedures

We are temporarily suspending routine healthcare and elective procedures to the community. This means that we will not perform adult vaccinations, wellness checks, routine desexings or grooming services.

Vaccinations – exceptions

We recognise there may be some exceptions where vaccinations may be required. E.g. shelter situations, disease outbreak situations, puppies and kittens in high-risk environments or of high-risk breeds. Please call 03 9328 3021 if you think your vaccination is urgent.

We ask our clients to support us by:

  • only one owner accompanying pets visiting the hospital
  • calling 03 8379 1500 when you arrive to check-in, rather than entering the hospital
  • waiting in your car if requested
  • using hand sanitiser when you enter and leave the premises
  • maintaining a safe distance from other people attending with their animals.

Please do not attend the hospital if:

  • you are experiencing cough, cold, fever or flu like symptoms
  • you have tested positive for COVID-19
  • you have been in contact with a person who has tested positive to COVID-19
  • you have returned from overseas in the last 14 days.

We are working hard to ensure we can continue to provide complete veterinary care.


Lort Smith has plenty of pet food available. Our corporate supporter, Hill’s Pet Nutrition, have confirmed they are not experiencing any shortage of supply.


Requests for prescription medication and food can be made via phone on 03 9287 6449 or by completing an online prescription request form. If you are unable to collect your medication order, we can arrange delivery via post. We continue to take special food orders.


Our Adoption Hub remains open with all visits by appointment only – call 03 9321 7240.

Thank you for your understanding and cooperation, and forgive us for not shaking your hand. This situation is rapidly evolving, and we will provide updates here as required.

Pets and coronavirus

Read our handy tips for pet carers.

Related article: No evidence to suggest companion animals can transmit COVID-19 to humans