Lort Smith continues to operate while complying with government direction. Protecting the health and welfare of clients, volunteers, staff and animals remains our top priority.
Conditions continue to change during this period, please check this website regularly for up to date information.
Face coverings – mandatory
Unless you have a medical reason, people are expected to cover their face when visiting Lort Smith. A face covering needs to cover both your nose and mouth. It could be a face mask, shield, bandana or scarf.
The hospital will close the emergency service at 10pm every night.
Arrival / waiting area
Clients are asked to present at the reception desk upon arrival and at the conclusion of the visit for payment. Reception will advise you where to wait. This may be outside the building or in your car. A distance of 1.5m is to be maintained wherever possible.
To allow us to comply with distancing guidelines, clients will not be allowed in consultation rooms until further notice. One of our nurses will collect your pet when it is time for your consultation. A distance of 1.5m is to be maintained at all times. Consultations will be strictly capped to 15 minutes.
Telephone and online consultations
Clients can speak with a vet instead of visiting in person. These remote consultations apply where the pet needs a non-urgent recheck for an ongoing condition, or if the pet is well but needs rechecking or more medication. Call 03 9328 3021 to book this service.
From Monday 10 August, we will be offering a limited number of vaccination only appointments for urgent cases i.e. if your pet is overdue for their vaccination and is at risk. Additionally, we are only vaccinating in the following circumstances; shelter animals, disease outbreaks, puppies and kittens in high-risk environments or of high-risk breeds.
Routine healthcare and elective procedures
We continue to temporarily suspend routine healthcare and elective procedures to the community. This means that we will not perform adult vaccinations/boosters, wellness checks, routine desexings* or grooming services.
*Exception: cat desexings are being offered.
We ask our clients to support us by:
- only one owner accompanying pets visiting the hospital
- present at reception upon arrival
- waiting in your car if requested
- using hand sanitiser when you enter and leave the premises
- maintaining a safe distance from other people attending with their animals.
Please do not attend the hospital if:
- you are experiencing cough, cold, fever or flu like symptoms
- you have tested positive for COVID-19
- you have been in contact with a person who has tested positive to COVID-19
- you have returned from overseas in the last 14 days.
We are working hard to ensure we can continue to provide complete veterinary care.
Lort Smith has plenty of pet food available. Our corporate supporter, Hill’s Pet Nutrition, have confirmed they are not experiencing any shortage of supply.
Requests for prescription medication and food can be made via phone on 03 9287 6449 or by completing an online prescription request form. If you are unable to collect your medication order, we can arrange delivery via post. We continue to take special food orders.
Our Adoption Hub remains open with all visits by appointment only – call 03 9321 7240.
Thank you for your understanding and cooperation, and forgive us for not shaking your hand. This situation is rapidly evolving, and we will provide updates here as required.
Pets and coronavirus
Read our handy tips for pet carers.
Factsheet: Preparing our pets for a post covid-19 world