Lort Smith is an iconic Melbourne institution providing exceptional veterinary services for all pet carers. We aim to provide world-class animal healthcare and wellbeing services through high-quality vet care and state-of-the-art facilities. But we do more than that. We champion the human-animal bond and have a unique legacy of compassion for pets and people in our community.

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Lort Smith is classified as an essential service and remains open (8:30am-10pm every day). We continue to offer emergency, urgent and essential care to animals while complying with government direction.

Protecting the health and welfare of clients, volunteers, staff and animals remains our top priority; which is why we kindly ask that you wear a mask when entering the building.

Lort Smith understands that the Victorian Government testing blitz might affect your ability to attend your appointment with your pet.

If you need to reschedule your appointment as a result of testing, please call the Hospital on 03 9328 3021.

There are NO restrictions on clients attending veterinary clinics – even if the veterinary clinic is not within a 5km radius of their home. Seeking veterinary care is considered ‘health and care’ and therefore also exempt from curfew hours in emergency situations.

People are expected to cover their face when visiting Lort Smith (unless they have a medical reason). A face covering needs to cover both your nose and mouth. It could be a face mask, shield, bandana or scarf.

We kindly ask anyone experiencing any cold or flu symptoms to please get tested, stay home and ask someone else to bring in your pet if it is urgent.

Thank you for your understanding and patience as we all make the necessary changes to keep everyone in the community safe.

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